By Tyndale Muchiya
FNB Zambia has signed a Memorandum of Understanding (MoU) with the National Pension Scheme Authority (NAPSA), marking the beginning of a strategic partnership aimed at improving the financial well-being of NAPSA employees through accessible, responsible, and digitally enabled financial solutions.
Speaking during the signing ceremony, the Head of Retail at FNB Zambia, Mwamba Musambo reaffirmed the Bank’s commitment to building a partnership that places people at the centre of service delivery.
“Today is not simply about signing an MoU; it is about ensuring that the everyday financial decisions NAPSA employees make are supported by solutions that are relevant, responsible, and accessible,” she said.
“As FNB Retail, our purpose is to serve customers where they are, with products designed to meet real needs and support the moments that matter.”
Under the MoU, NAPSA employees will gain access to an integrated suite of financial solutions including salary-backed personal loans, vehicle finance, home loans, equity release, and refinancing options. These solutions have been structured to support long-term affordability while offering competitive terms, flexibility, and strong risk management.
Service Excellence at the Core
Through this partnership, NAPSA employees will benefit from, faster loan processing within 24–48 hours, preferential terms tailored specifically to this employee segment, a dedicated FNB relationship team that understands NAPSA’s payroll processes, and ongoing financial education to support sound financial decision-making.
FNB Zambia Head of Retail Musambo, highlighted that the Bank has redesigned internal workflows to ensure efficiency without compromising on responsible lending practices.
She reiterated that the partnership is anchored on the Bank’s world-class digital ecosystem, enabling employees to enjoy, Seamless salary-backed loan processing, Secure and automated salary deductions, Transparent tracking of loan applications, Always-on (24/7) banking services.
“This digital backbone aligns with FNB’s Next is Now ethos – bringing future-ready convenience to today’s customer. The MoU is grounded in strong governance and responsible banking principles, including: Detailed credit assessments, Clear debt servicing controls, robust compliance and AML standards, and end-to-end data protection mechanisms.” She added.
“This is not just a lending partnership – it is a responsible value-creation framework,” Musambo further noted and reaffirmed the Bank’s commitment to supporting NAPSA employees with exceptional service and sound financial guidance.
“When employees thrive, institutions thrive. We look forward to a strong, collaborative future focused on empowering NAPSA staff and delivering meaningful financial growth,” she said.
This is according to a statement issued by FNB Zambia, Senior Manager Brand and Communications, Ivy Muswenyesa-Hamwaka.
