By Tyndale Muchiya
FNB Zambia has officially launched its refurbished Mkushi Branch, reaffirming its long-standing commitment to supporting local communities, driving financial inclusion, and strengthening Zambia’s agricultural economy.
The branch, which has served the Mkushi community since November 2013, has undergone a modern upgrade designed to deliver a faster, simpler, and more customer-centric banking experience.
Speaking during the launch ceremony, FNB Zambia Retail Banking Executive, Mwamba Musambo, highlighted the bank’s continued investment in both infrastructure and customer experience, across its branch network.
Musambo stated; “The refurbished Mkushi branch demonstrates the bank’s evolution toward a more modern, customer‑centric banking experience, designed to be faster, simpler, and more welcoming, and we also ensured uninterrupted service to the district during the refurbishment period, by deploying our Bank on Wheels to provide the banking services”.
Musambo also emphasized that Mkushi remains a strategically important location for the bank, particularly because of its significance within Zambia’s agricultural sector.
The reopening highlights FNB Zambia’s broader focus on expanding access to financial services through solutions such as eWallet Plus, CashPlus Agents, and Group Savings Accounts, all aimed at bringing banking closer to communities.
Mkushi District Commissioner, Jonathan Kapungwe who officiated as Guest of Honour at the event, commended FNB Zambia for its continued investment in the district and its commitment to service continuity.
Kapungwe further emphasized the importance of financial institutions in driving local economic development. “Access to banking services is essential for empowering small-scale farmers, supporting SMEs, facilitating trade, and promoting financial inclusion. This investment will play a key role in strengthening economic activity in Mkushi, which remains a vital agricultural hub” remarked Kapungwe.
FNB Zambia continues to position itself as a partner in national development, with a strong focus on delivering convenient, customer-focused, and inclusive financial solutions.
The reopening of the Mkushi Branch forms part of the bank’s ongoing efforts to enhance service delivery while supporting communities with innovative and accessible banking solutions.
