The Competition and Consumer Protection Commission (CCPC) has indicated that it facilitated refunds amounting to K3,090,090.73 for consumers in 2025. Responding to a press query by the Zambian Business Times – ZBT, CCPC Senior Public Relations Officer, Frolence Zaza revealed that the Commission also secured product replacements, repairs and re-performance of services valued at K1,771,300.00 for consumers. “This translates to a total value of K4,861,390.73 that would likely have been lost had the Commission not intervened,” said Zaza. Meanwhile, speaking in an interview with ZBT, Copperbelt-based economic and policy analyst, John Ng’andu said the figures demonstrate the economic importance of...
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