ZESCO Limited says it will begin a countrywide mass disconnection exercise of all defaulting postpaid customers with unsettled electricity bills of more than 30 days.
According to information made available to Zambian Business Times-ZBT, ZESCO Public Relations Manager Hazel Zulu said it will begin the exercise on 1st March 2021 adding that this is in an effort to halt the debt growth and improve cash flow.
Zulu said the corporation is owed in excess of K900 million due to unpaid bills by some of its postpaid customers which negatively affects the company’s drive towards the provision of efficient services.
She has advised all defaulting customers to take advantage of this notice and settle their bills immediately. She added that once disconnected, re-connection to supply will only be activated upon payment of 75% of the outstanding amount and applicable reconnection fees.
She has implored the affected customers to ensure that their accounts are promptly settled in full in order to avoid any inconvenience that may arise due to suspension of power supply.
The Zesco public relations head said customers should therefore utilise the online payment platforms available as well as visiting the nearest Customer Service Centres to settle their bills.
