ZESCO Limited has with immediate effect closed its Kafue Customer Services Centre located in Kafue Estates until further notice.
This is in a bid to complement Government efforts of mitigating the further spread of the Coronavirus (COVID – 19) pandemic, after the country recently recorded three (3) confirmed cases in the Kafue area.
The Corporation further advises its customers and the general public countrywide that it has suspended services such as new installations, processing of new applications and construction because of the risk they pose not only to ZESCO Limited employees, but also to its esteemed customers.
“We continue to urge our customers to minimize walking into Customer Service Centers in all parts of the country, but instead utilize the available online platforms to buy electricity through service providers such as commercial banks, mobile money platforms (MTN, Airtel and ZAMTEL) and KAZANG, a super-vendor”, said Director – Commercial and Customer Services, Mr. Chiti Mataka.
According to a statement made available to the Zambian Business Times – ZBT by ZESCO Head of Public Relations Hazel Zalu on April 16, 2020, the power utility company has ontinued to encourage its customers and the general public to all the time adhere to preventive measures as directed by the Ministry of Health by, amongst others: consistently wearing face masks and face shields when in crowded and work places, regular and correct washing of hands with soap and water, avoiding handshakes and hugs, keeping social distances of at least one meter from each other, drinking a lot of fluids and frequent rubbing of hands with alcohol-based hand sanitizers, to mention but a few.
Mataka said with strict adherence to the above measures, ZESCO Limited is confident that these preventive measures will contribute to mitigation against the further spread of the COVID-19 pandemic.
The Corporation also wishes to advise it’s esteemed customers in the Kafue area that it is continually monitoring the situation, and will keep all concerned informed about developments concerning the area office.
Mataka added that ZESCO’s objective is to ensure that an enabling occupational health environment is attained before due consideration can then be given to the re-opening of the area office.
