The Insurers Association of Zambia (IAZ) has urged all its members to adapt systems that will make it possible for them to update the Road Transport and Safety Agency (RTSA) Online system as soon as one pays for their insurance.
IAZ Manager for Risk and Consumer Education, Kambole Chituwo said insurance companies should consider providing a platform that the public can use to have their motor vehicles insured without having to physically visit an insurer.
Speaking in an an exclusive interview with Zambian Business Times-ZBT, Chituwo said insurers should ensure that they update the RTSA system instantly and timely anytime insurance is obtained in order to facilitate online payment of road tax from RTSA online system.
Chituwo also noted that some insurance companies already have an online platform that individuals can use to make payments and have their motor vehicles insured. “There are a good number of insurance companies that have invested in technology and one can do a lot of transactions online, some are doing it faster than others, but we are confident that all the companies will catch up”, he said.
He also added that depending on the type of insurance one wants to get, one may need to physically visit an insurer because some types of insurance might require inspection of motor vehicles.
There has been concern from members of the public regarding the timely update of information by insurers because one is not able to make road tax payments online if the payment made to insurance companies is not reflecting on the RTSA system.
