Power utility, ZESCO has expressed concern at the alarming increase in the number of impersonators who pose as its workers and contractors when in actual sense they are not.
In a statement made available to Zambian Business Times ZBT, ZESCO Public relations Manager Hazel Zulu stated that the corporation would like to alert the general public that there is an increase in the number of people impersonating ZESCO employees and contractors.
“The Corporation has noted with concern an upsurge in schemes where some members of the public have been swindled by people pretending to be ZESCO employees and contractors purporting to offer ZESCO services such as processing of quotations, new connection applications, meter installations, meter replacement and fault resolution, at a fee.
“The public is hereby informed that ZESCO does not use agents to undertake the aforementioned services; neither does it charge extra fees to hasten the process of accessing the services. All ZESCO services regarding clearing faults and processing of quotations are FREE. Where certain services are paid for, an official receipt shall be issued at a duly recognized ZESCO Office or Customer Service Center”, she said.
Furthermore, she said that the company will not be held accountable for any losses that one may encounter from fraudsters and has put down a list of credible source to attain services from ZESCO.
“ZESCO will not be held liable for any loss suffered by members of the public who become victims of fraud from unauthorized individuals. Members of the public are advised to report any suspicious conduct to the nearest Police Station or ZESCO offices”, she said.
Customers are therefore advised to access ZESCO services on the following platforms: National Call Centre, ZESCO Customer Service Centre, ZESCO Mobile App (Google Play Store/Apple App Store), ZESCO USSD Code *3600# and Other online platforms (Commercial banks, Kazang, Airtel, Mtn and Zamtel).
