Airtel Zambia Head of Corporate Communications Yuyo Kambikambi exclusively told the Zambian Business Times – ZBT that the company has put in place measures to support e-money transactions where Tier 1 customers [mostly retail] can now transact up to K20,000 per day from K10,000 while on Tier 2 customers [mostly enterprises] can transact up to K100,000 from K20,000.
“We are also currently not charging for any Airtel to Airtel transactions until 30th April 2020. All these measures have been put in place to ease the needs of our customers including those working from homes and those undertaking e-learnings,” She added
Kambikambi said the service provider is also disseminating messages about the pandemic at no costs to the entire base of Airtel customers every day and has donated some phones to the Lusaka Provincial Health Office to assist them as they follow up patients.
Airtel further told ZBT that it has tailored some solutions to meet the customers’ voice and data needs from homes during the current COVID-19 period by offering a 10GB free data package when a customer purchases a 4G pocket Wi-Fi device for K249.
Customers can also get 40GB free data when they get a smart box for K499. This package is aimed at easing the needs of customers in the current COVID-19 pandemic period and enable them access internet services especially for those working from home.
There has been calls from the general public requesting Zambian network providers to further reduce voice and data tariffs to enable individuals doing their work online and taking school lessons from home to have access to affordable internet especially during the period of the COVID- 19 pandemic.
On the question of reducing tarrifs for voice and data services in view of the need for more access during the pandemic period, Airtel however indicated that it offers the most affordable product on the Zambian market called “Ikali”. This offering has both voice and data bundles that come with daily, weekly and monthly options.
