Absa Bank Zambia has announced that it has reopened its Centro Mall Branch located in Lusaka high end Kabulonga area following approval received from the Ministry of Health.
The branch had closed temporarily on the 25 march 2020 as part of the bank’s health and safety procedures in response to the COVID-19 guidelines provided by the health authorities.
As part of the reopening procedure, the bank has ensured that the centro mall branch was deep cleaned during the closure period adding that the bank has deployed a new team to serve customers while the members of staff who normally operate from the branch remain in self–isolation and observation as per the ministry of health guidelines.
Commenting on the branch re-opening, Absa bank Zambia plc Managing Director, Mizinga Melu thanked its customers and the members of the public for their tremendous support during this period.
She told the Zambian Business Times – ZBT on April 3, 2020, that Absa bank further reassures its customers that it remains committed to providing best-in-class banking services in environments that customers will feel comfortable to transact in.
And Absa Zambia retail Director Harton Maliki said that “The safety of our customers and employees is of paramount importance to us. As a bank, we are doing everything possible to mitigate any potential impact across our network in all 10 provinces”
The retail directed stated that “Absa has implemented a number of proactive initiatives such as the deployment of hand sanitisers across our branches and ATM locations, enhanced daily deep cleaning of our premises, placement of social distancing stickers in branches and ATM sites, as well as provision of gloves and masks for our frontline staff”.
Maliki further reminded customers that Absa bank has many digital channels available 24/7 (online banking, mobile banking and the Absa app) which means that customers can do their banking without ever having to leave the safety and convenience of their own home.
