As complaints about missing food, incomplete orders, and undelivered parcels continue to flood social media, the Online Taxi Drivers Association of Zambia has raised the alarm, blaming weak vetting systems by ride-hailing platforms for exposing customers to dishonest riders. Speaking in an exclusive interview with Zambian Business Times—ZBT, Association President Lucas Chanda said the growing number of complaints involving Yango Delivery and other online delivery services is a sign that existing regulations are not being properly enforced. Chanda revealed that the association has also been receiving complaints from members of the public who claim that some riders and drivers fail...
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