As the demand for quick mobile loans continues to rise among financially struggling citizens, concerns are growing over the conduct of some digital lending platforms accused of using weak borrower verification systems and abusive debt collection methods. Tech expert Glenn Mwansa says the rapid expansion of online lending services in Zambia has exposed major gaps in regulation, consumer protection, and digital financial accountability. Speaking in an exclusive interview with Zambian Business Times-ZBT, Mwansa noted that some digital lending platforms are operating with inadequate Know Your Customer (KYC) systems, making it difficult to properly verify the identity and credibility of borrowers...
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