The National Road Fund Agency (NRFA) has introduced mobile money payments at all toll gates managed by the Agency nationwide as part of its digital transformation drive, aiming to enhance efficiency and reduce congestion across Zambia’s road network. The move has, however, received mixed reactions from road users. While many motorists welcome the added convenience, others have expressed concern that network delays and slow transaction approvals are causing longer queues at busy toll facilities. Road user and economic analyst Maxwell Kauseni cautioned that the benefits of digital toll payments could be undermined by inadequate network infrastructure. He warned that weak...
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