Airtel Money says it has introduced third party deposits confirmation service for its customers. This means that Airtel money customers sending money using Agents will now be able to receive an SMS notifications as confirmation of deposits.
The new feature will allow customers to deposit money through an Agent into another customer’s number with the recipient receiving the depositor’s details on the notification message instead of the agent details, Airtel Money Director James Chona announced the development in Lusaka.
“This revolutionary service which is only available on Airtel Money is aimed at giving depositors and recipient’s immediate notifications on all third party deposits. What this entails is that instead of a customer wondering whether the money has been sent or not, they will have sms notification of where their money has been sent to while the receiver will also get a message informing them that they have received money and where it is from,” he said.
Chona emphasized that the feature is meant to eliminate any doubt thus having both the depositor and the recipient receiving sms notification of money sent. The new feature will not only ensure that there is transparency in the service but also help tackle the issues of fraud and prevent risks of sending money to unintended recipients.
The new feature does not attract any additional fees to the customer other than the usual customer transaction charges. Airtel had earlier pledged through its corporate affairs manager Yuyo Kambikambi told ZBT that the company was working round the clock with other key stakeholders such as law enforcement agencies, regulators and IT security experts to stem the reported increase in mobile money frauds that had affected the entire mobile money industry.
